How did TIXT's Q4 2024 earnings surprise analysts?

TELUS International (TIXT) experienced a negative earnings surprise in its fourth quarter (Q4) of 2024, with the company's net income falling short of analysts' expectations. Here's a detailed analysis:

1. **Net Income Performance**:
- TIXT reported a net income of -$54 million for Q4 2024.
- This result represents a significant decline from the same period the previous year, indicating a substantial shortfall in earnings.

2. **Revenue Performance**:
- Despite the negative net income, TIXT achieved total revenues of $691 million for the quarter.
- This revenue figure indicates that the company continued to generate substantial sales, although it was not enough to offset the costs and expenses that led to the net loss.
3. **Earnings Surprise**:
- The earnings surprise for TIXT in Q4 2024 was -0.02.
- This negative surprise suggests that the actual net income was significantly lower than what analysts had anticipated, with the company's performance coming in below expectations.

In summary, TELUS International's Q4 2024 earnings report reflected a challenging period for the company, with a substantial negative earnings surprise. While the company maintained its revenue levels, the net income shortfall highlights the importance of cost management and operational efficiency moving forward.