What caused TTEC's EPS decline in Q2 2024?

The decline in TTEC's EPS to -$6.29 in Q2 2024, compared to the previous year's EPS of $37 cents per share, can be attributed to several key factors: 1. **Revenue Decline**: TTEC experienced a 9.4% drop in revenue year-over-year, with Digital revenue falling by 3.5% and Engage revenue decreasing by 10.8%. This decline in revenue likely contributed to the lower earnings. 2. **Cost Management Issues**: Despite the revenue decline, TTEC's cost management did not improve significantly. The company's income from operations was $15 million, a slight decrease from $17 million in the previous year. This suggests that the cost of operations may have been higher than expected, impacting profitability. 3. **One-Time Expenses**: The company likely incurred one-time expenses or non-recurring costs that affected its net income. For instance, the company sold a non-core real estate asset for $45.5 million but suspended its semi-annual cash dividend, which could indicate that a portion of the proceeds was used to cover other expenses. In summary, TTEC's EPS decline in Q2 2024 was likely a result of a combination of revenue decline, cost management issues, and one-time expenses.