Why my money has disappeared?
9/22/2025 01:57pm
There could be several reasons why your money might seem to have disappeared. Here are some possible explanations:
1. **Insufficient Funds**: Please confirm that you have sufficient funds in your bank account and have initiated a new deposit to your trading account.
2. **Fund Settlement**: If you have recently deposited funds, it may take 1-5 business days for them to clear and be available for trading. During this time, the funds are settling and may not be visible in your account.
3. **Account Balance Visibility**: If you're unable to see your balance, make sure to log in to your brokerage account via the Trade tab. Once logged in, you should be able to view your total account value and other pertinent details.
If these steps don't resolve the issue, you may want to contact customer support for further assistance.